Privacy Policy

Last updated: 1 June 2025

This Privacy Policy explains how Castle IT Consulting Pty Ltd (ABN 58 621 382 616), trading as Webvu("we", "us", "our"), collects, uses, discloses, and protects your personal information when you use our website at webvu.com.au and our domain registration services.

We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and postal address
  • Domain registrant details as required by registry policies (e.g., auDA for .au domains)
  • ABN, ACN, or other eligibility identifiers for .au domain registrations
  • Payment and billing information (processed securely via Stripe — we do not store card numbers)
  • Account credentials (email and hashed password)
  • Technical data such as IP address, browser type, and usage analytics
  • Communications you send to us via our contact form or support channels

2. How We Use Your Information

We use your personal information to:

  • Register and manage domain names on your behalf
  • Process payments and send order confirmations
  • Verify your eligibility for .au domain names under auDA policies
  • Provide customer support and respond to enquiries
  • Send transactional emails (order receipts, renewal reminders, security alerts)
  • Comply with legal and regulatory obligations
  • Improve our services and website experience

3. How We Share Your Information

We may share your information with:

  • Domain registries and upstream registrars (e.g., Synergy Wholesale, auDA) — as required to register and maintain domain names
  • Payment processors (Stripe) — to process your payments securely
  • Cloud service providers (AWS, Vercel) — who host our infrastructure under strict data processing agreements
  • Legal authorities — where required by law or to protect our rights

We do not sell your personal information to third parties.

4. WHOIS and Domain Registrant Data

When you register a domain name, certain registrant information (name, email, organisation, address) is required by ICANN and/or auDA policies and may be published in WHOIS databases. This is a regulatory requirement of domain registration that is outside our control.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • Encrypted data transmission (TLS/HTTPS)
  • Secure password hashing
  • Rate limiting and abuse prevention
  • Restricted access to personal data on a need-to-know basis

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how visitors use our website. You can control cookie preferences through your browser settings.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Complain about a breach of the APPs

To exercise any of these rights, contact us at hello@castleit.com.au.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Castle IT Consulting Pty Ltd
Trading as Webvu
ABN: 58 621 382 616
Email: hello@castleit.com.au
Melbourne, Australia

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).